Refund & Cancellation
Nest Theory Refund and Cancellation Policy for Interior Design Services
Refund and Cancellation Policy
Last updated: 13-07-2025
Nest Theory is committed to delivering high-quality interior design services with transparency and professionalism. This Refund and Cancellation Policy outlines the terms under which clients may cancel services or request refunds, depending on the stage of engagement and nature of the project.
1. Consultation Fees
- All consultation and site visit fees are non-refundable once the appointment is confirmed.
- If canceled at least 48 hours in advance, the appointment may be rescheduled once without penalty.
- No-shows or cancellations within 48 hours are subject to full charge.
2. Design Services
Interior design is a creative and time-intensive process. Refunds are governed by the stage of work:
- Before design work begins: A partial refund may be issued, minus administrative and booking fees.
- After design work has commenced (e.g., layout planning, moodboards, 3D renders): No refund is applicable for completed work.
- Client-initiated discontinuation: Refunds may be considered at Nest Theory’s discretion, based on effort invested and deliverables completed.
3. Custom Orders and Procurement
Nest Theory often works with third-party vendors to source custom furniture, decor, and materials.
- Once a custom order is placed, it is non-cancellable and non-refundable.
- This includes modular components, soft furnishings, and bespoke items.
- In case of manufacturing defects, Nest Theory will assist in warranty claims or vendor coordination.
4. Turnkey Project Cancellations
For full-service interior projects, cancellation terms vary by stage:
| Stage of Cancellation | Refund Status |
|---|---|
| Before site work begins | Partial refund after deducting design and administrative costs |
| After procurement starts | No refund on materials or vendor payments |
| After execution begins | No refund; settlement based on work completed and contractual obligations |
5. Refund Eligibility and Process
- Refund requests must be submitted in writing to the official Nest Theory contact email.
- Supporting documentation (e.g., invoices, photos, communication records) may be required.
- Approved refunds will be processed within 7–14 business days to the original payment method.
- A formal confirmation will be issued via email.
6. Exceptions and Special Circumstances
Nest Theory may consider exceptions on a case-by-case basis for:
- Medical emergencies
- Natural disasters or government mandates
- Legal obligations or family emergencies
- Technical issues affecting virtual consultations
Documentation may be requested to support exemption claims.
7. Modification and Rescheduling
- Clients may request appointment or service modifications up to 48 hours before the scheduled time.
- Requests within 48 hours may be accommodated based on availability and may incur additional charges.
8. Communication Channels
To initiate cancellations, refunds, or modifications, clients may contact Nest Theory via:
Address: 3A Binmanbihar, Katakhal Ganganagar , Kolkata, India, West Bengal
Email: info@nesttheory.in
Phone: +91-84200 77688
Web: nesttheory.in
9. Policy Updates
Nest Theory reserves the right to update this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.