Privacy Policy
Privacy Policy
Last updated: 13-07-2025
This Privacy Policy governs the manner in which Nest Theory (“Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “clients”) of our website and services. We are dedicated to protecting your privacy and ensuring that your personal information is handled with the highest standards of confidentiality and transparency.
1. Scope and Applicability
This policy applies to all information collected through:
- Our website and associated landing pages
- Email, phone, or direct communications with our team
- Consultations, contracts, and service agreements
- Interactions through social media platforms
- Offline engagement related to our interior design services
2. Information We Collect
We collect information in several categories:
a. Identity and Contact Data
- Full name
- Email address
- Phone number
- Residential or commercial address
- Professional title or company name (where applicable)
b. Project and Preference Data
- Interior design goals, preferences, and stylistic interests
- Floor plans, dimensions, and architectural constraints
- Reference images, Pinterest boards, or inspiration materials
- Budget ranges and desired timelines
c. Technical and Usage Data
- IP address, browser type, operating system, and device type
- Pages visited, time spent, and interaction history on our website
- Referral sources and search queries leading to our platform
d. Financial and Transaction Data
- Payment method (e.g., bank transfer, UPI, online gateway)
- Billing address
- Payment history and invoices
- Tax ID or GST number (if applicable)
e. Marketing and Communication Preferences
- Email subscription status
- Social media interactions
- Survey or feedback submissions
- Event RSVP history
3. Purpose of Data Collection
Your data is collected to enhance the quality and customization of our interior design services. Specifically, we use it to:
- Schedule and conduct personalized consultations
- Understand your aesthetic preferences and spatial requirements
- Deliver digital moodboards, mockups, and visual designs
- Communicate project updates and timelines
- Issue proposals, quotations, contracts, and invoices
- Process payments securely and track financial records
- Share newsletters, promotional content, or blog updates (with your consent)
- Improve our website UX and marketing performance through analytics
- Fulfill legal obligations and contractual commitments
4. Legal Basis for Data Processing
We process personal data under the following bases:
- Consent: When you voluntarily provide information or opt in for communications
- Contractual necessity: To fulfill agreements related to interior design services
- Legal compliance: To meet regulatory and taxation requirements
- Legitimate interest: To improve services, ensure security, and market relevant offerings
5. Data Retention Policy
We retain your personal information for as long as necessary to:
- Maintain project records and contractual documentation
- Support after-service inquiries and warranty coverage
- Comply with financial audits and legal mandates
Data is securely archived after project completion, and sensitive records (e.g., payment history) are encrypted and restricted from unauthorized access.
6. Sharing and Disclosure of Information
Your data may be shared only when necessary, including with:
- Design execution partners: Architects, contractors, vendors, and artisans involved in delivering your project
- Service providers: Hosting platforms, email and CRM software, accounting tools, and legal consultants
- Legal and regulatory bodies: If required by government authorities or law enforcement
- Business transitions: In case of merger, acquisition, or restructuring of Nest Theory
Under no circumstances do we sell your personal information.
7. Cookies and Web Technologies
Our website uses cookies and tracking technologies to:
- Maintain session states and login authentication
- Save user preferences (e.g., design style filters, contact form data)
- Analyze visitor behavior and traffic patterns through services like Google Analytics
You can manage cookie settings within your browser. Disabling cookies may affect certain features of our website.
8. Data Security
Nest Theory adheres to industry-standard security protocols. Measures include:
- SSL encryption for website transactions
- Access control and authentication for internal tools
- Regular backups and secure hosting infrastructure
- Periodic security audits and policy reviews
While we strive for full protection, we acknowledge that no digital transmission is completely secure.
9. Your Rights
Depending on your jurisdiction, you may exercise the following rights:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of data no longer required for service
- Withdraw consent for marketing communications
- Object to data processing based on legitimate interests
- Lodge complaints with a relevant data protection authority
To exercise these rights, please contact our team directly (see Section 11).
10. Third-Party Content and External Links
Our website may contain links to external sites such as vendor catalogs, design blogs, or partner websites. We are not responsible for the privacy policies or data handling practices of these third-party platforms and recommend reviewing their respective terms.
11. Policy Updates and Modifications
We reserve the right to amend this Privacy Policy at any time. All updates will be reflected on this page with a new “last updated” date. We encourage users to periodically review this policy to stay informed of any changes.
12. Contact Information
For any questions, requests, or concerns related to this Privacy Policy, please contact:
Nest Theory
Address: 3A Binmanbihar, Katakhal Ganganagar , Kolkata, India, West Bengal
Email: info@nesttheory.in
Phone: +91-84200 77688
Web: nesttheory.in